Flow Performance is an Internet based company. Product information, sales, documentation and technical support is available by email and Internet. Consider Flow Performance products only if Internet and email access is convenient for you.
Flow Performance is located on the west coast of the United States (Pacific Time Zone, GMT - 7)
Flow Performance LLC
PO Box 458
Novato, CA. 94948
An RMA is required for any item sent to Flow Performance. Items will be refused without an RMA. Contact Flow Performance for instructions for obtaining an RMA.
Technical support is not available from this email address
For Technical Assistance...
Please check our documents web page, or the help files in your FPcom software Help menu item, or our FAQ web page before contacting us for technical support.
When contacting us for technical support, please include the following information:
Your FP1 serial number (found on rear panel) and your purchase invoice number.
Flow bench (FP 2.0, FP 2.5, other brand or home made - please specify orifice or Pitot)
Computer (Desk top - Lap top, Pocket PC, Hand-Held PC, Tablet PC)
For desktop/laptop PCs, the FPcom version number (first line of text when you start FPcom software with FP1 connected to computer).
Software version (FPcomXL1, FPcomXL2, FPcomXLS, FPcomXLT, FPcomXLV, FPcomPPC - version number please)
Air source (Shop Vacuum, High power)
Air Flow Control (Regulating test pressure, not regulating test pressure)
If regulating test pressure, using PWM valve or manual control?
Air Flow direction, vacuum (intake) or positive pressure (exhaust)
PS3 option installed. PS3 option enabled
Using a USB to Serial port adapter?
We will only address questions regarding the setup, use and maintenance of Flow Performance products. We will not address questions regarding products not sold or made by Flow Performance, altering, or modifying products.
Contacting technical support without the information above may lead to delays. If we ask for information, support may be suspended until we receive the requested information.
We do not give your email address to anyone without your written permission. We do not sell email addresses to anyone.
Credit cards are not accepted by phone. Flow Performance accepts credit cards through PayPal. PayPal is an email payment service.
YouTube if you have tried to email us through our YouTube account email, we are sorry that we have not been able to reply. We have lost access to our YouTube account for some reason. We are trying to resolve this matter. Please try to contact us through the methods above.
High performance, low cost air flow metering products
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